Join AA Ireland as a Breakdown Assistance Customer Service AgentWe're looking for customer-focused problem solvers to support our 24/7 breakdown assistance service. This is a permanent, full-time, hybrid role with fully paid training and career growth opportunities.If you have strong communication skills, a passion for helping people, and can think quickly under pressure, this could be the perfect role for youWhat We Offer:Annual base salary of €26,400 + shift premiums (OTE €30,000-€35,000 in year 1).Clear career progression with our Agent Career Framework Advance from €26,400 to €42,000 within 2 to 2.5 years through performance and industry experience.Hybrid work eligibility post training20 days annual leave + Birthday LeaveExclusive discounts on AA insurance & free AA membershipPension contributionsSubsidized FlyeFit Gym membershipThree Ireland mobile discountsHealth insurance discountsFully paid family leave (maternity/paternity/adoptive)Income protection & life coverBike-to-Work & TaxSaver commuter schemesEmployee Assistance ProgrammeBusy Sports & Social ClubAbout You:We're looking for a Customer Service professional with:At least 1 year of experience in Customer ServiceAt least 1 year of experience in a Contact Centre (preferred)Excellent communication & problem-solving skillsAbility to stay calm & think fast in urgent situationsStrong teamwork, adaptability, and attention to detailCommitment to growing your career with AA IrelandA strong work ethic & results-driven mindsetYour Role as a Customer Service Agent:Assist AA Members & customers with roadside breakdown assistanceWork flexible shifts, including days, evenings, weekends & public holidaysDeliver excellent customer service, meeting KPIs and performance targetsCreate a positive first impression by being professional, friendly & helpfulHandle objections & resolve issues, escalating complex cases when neededContribute to process improvements and team successBe part of a team that truly makes a difference Apply today and start your career with AA Ireland.Job Types: Full-time, PermanentPay: From €26,400.00 per yearBenefits:Additional leaveBike to work schemeCompany eventsCompany pensionEmployee assistance programEmployee discountGym membershipWork from homeApplication question(s):This role is a full-time, permanent position (37.5 hours per week). Are you available to work full-time?This role will be based full-time in our Dublin 2 office during training. Post training, it will transition to a hybrid model, but employees will still be required to travel to the office regularly. Are you able to commit to regularly commuting to Dublin 2 as required?This role involves shift work, and candidates must be fully flexible to work weekdays and weekends (Monday to Sunday). Shift premiums will be paid for afternoon/ evenings shifts during the working week and for any weekend shifts. The later shifts and weekend shifts will also be worked from home. Are you able to commit to this schedule?The planned start date for this position is 8th December, 2025. Please confirm whether you are available to start by this date.Experience:Call Centre: 1 year (preferred)Work authorisation:Ireland (required)Work Location: Hybrid remote in Rathmines West, Dublin 2, CO. Dublin