Job Title: Customer Service Representative
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About the Role:
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This role involves managing customer interactions through phone calls, gathering information, and resolving inquiries.
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Key Responsibilities:
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* Handle incoming and outgoing calls efficiently.
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* Collect customer data via phone calls.
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* Update customer records in accordance with regulations.
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* Achieve sales targets.
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* Identify new sales opportunities to meet customer needs.
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Requirements:
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* Minimum 9 months' experience in a customer-facing role.
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* Excellent communication and interpersonal skills.
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* Eager to learn and grow.
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* Eligible to work in Ireland and pass background checks.
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Interview Process:
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* Virtual interview with the Customer Operations team.
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* Online technical and English language assessment.
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Benefits:
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* Career development opportunities.
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* Extensive training and wellness program.
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* Employee engagement initiatives and committees.
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* Employee assistance program.
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* Hive medical cash plan.
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* PRSA and bike-to-work scheme.
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* Tax saver tickets.
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* Collaborative team environment.