Part-Time Receptionist/Administrator – Mental Health Clinic (Dublin 2)12-Month Contract | Immediate Start | Potential for PermanencyWe are currently seeking a motivated and organised part-time Receptionist/Administrator to join our mental health clinic in Dublin 2. This is an excellent opportunity to become a valued member of our professional and supportive team. The role begins on a 12-month contract, with the possibility of extension or permanency for a candidate who demonstrates strong skills, reliability, and commitment to the clinic's values.As part of our front-of-house team, you will play a key role in creating a warm, professional, and welcoming experience for clients, clinicians, and visitors. The clinic is a dynamic environment where organisation and responsiveness, strong computer skills, attention to detail, and capable of working efficiently with a diverse workload, are essential. We are looking for a team player who is motivated, dependable, and able to contribute positively to the smooth running of the clinic.Key ResponsibilitiesClient Reception & CommunicationWelcome clients warmly, respectfully, and professionally to ensure a supportive experience.Assist clients with check-in and general enquiries about the clinic and services.Manage incoming calls and emails, responding promptly or directing queries appropriately.Handle sensitive client matters with empathy, discretion, and confidentiality.Appointment & Diary ManagementSchedule, reschedule, and manage appointments using our clinic booking system with high accuracy.Oversee clinicians' diaries and coordinate changes efficiently.Track cancellations and no-shows and update records accordingly.Administrative DutiesMaintain accurate, confidential client records in line with GDPR and clinic policies.Prepare and organise digital intake forms, consent documents, reports, and session notes.Manage internal databases, carry out data entry, and generate reports when required.Provide administrative support to clinicians, including preparing files, materials, or forms.Billing & PaymentsProcess client payments (card, cash, online) and issue receipts.Assist with invoicing, claims processing, and follow-ups on outstanding payments professionally and sensitively.Clinic Operations & SupportEnsure the reception, waiting area, and clinic spaces remain clean, tidy, and welcoming at all times.Monitor and reorder clinic supplies; liaise with external suppliers when necessary.Work collaboratively with clinicians and administrative colleagues to support smooth daily operations.Contribute to a calm, client-focused atmosphere and promote emotional safety for clients attending appointments.Follow all clinic policies, confidentiality standards, and safeguarding procedures.Additional ResponsibilitiesParticipate in meetings, staff trainings, and development opportunities to support clinic performance and quality of care.Details:Contract: Fixed - Term contract (with a 6-month probation)Hours: 15-20 hours per week / holiday coverWorking Pattern: Operating hours Monday to Sunday (8am to 8pm)Working occasional weekends/public holidaysHourly rate: €13.50/hourLocation: Dublin 2Job Type: Part-timePay: €13,000.00-€14,000.00 per yearBenefits:Employee discountFlexitimeWork Location: In personReference ID: Receptionist / AdministratorExpected start date: 08/12/2025