Job Title:L2 Desktop Support EngineerLocation:WaterfordJob Type:Contract - 3 MonthsWork Type:Onsite, Monday to FridayRole Type:Technical SupportOverview of RoleOur client requires a L2 Desktop Support Engineer which will provide advanced technical support and troubleshooting for desktop environments, covering hardware, software, and network issues escalated from Level 1 support. This role involves both remote and onsite support to ensure optimal user computing system performance and service quality.Role & Responsibilities:Provide advanced desktop support by diagnosing and resolving hardware, software, and network problems for end-users.Manage and resolve escalated tickets from Level 1 support.Install, configure, and maintain desktop systems, applications, and peripheral equipment.Conduct regular system maintenance and performance checks.Assist with software deployment, updates, and patch management.Collaborate with IT teams to maintain infrastructure stability and efficiency.Provide technical guidance and mentoring to junior support staff.Document and record all support activities and resolutions in the ticketing system.Communicate technical information effectively to users and stakeholders.Ensure adherence to security protocols in all support activities.Skills, Qualifications & ExperienceAdvanced troubleshooting and critical thinking skills.Effective communication and customer service abilities.Solid organisational skills to manage multiple tasks and priorities.Knowledge of desktop optimisation and security best practices.Proficiency with Windows and Mac operating systems.Understanding of networking fundamentals, Active Directory, and Office 365.Familiarity with SCCM, PowerShell, and ticketing systems.Experience:Typically, 2-4 years in desktop support or similar IT support roles.Proven experience handling escalated technical issues.Experience working both independently and collaboratively within IT teams.Education & Certifications:Relevant IT certifications.Qualifications validating technical knowledge in desktop support and troubleshooting.Visa:Irish/EU Citizen or Stamp 4 Visa holder.About UsAs Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.