About the Role
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We are looking for a highly skilled IT Operations Specialist to join our team. This role is crucial in maintaining and improving our technology infrastructure, ensuring seamless operation of our systems.
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The successful candidate will be responsible for providing technical support, troubleshooting hardware and software issues, managing IT support tickets, and collaborating with the IT team to identify solutions and implement improvements.
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Key Responsibilities:
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1. Providing first- and second-line technical support to employees and users
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2. Troubleshooting hardware and software issues to minimize downtime
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3. Managing IT support tickets to ensure timely resolution
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4. Collaborating with the IT team to maintain and improve IT infrastructure
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Requirements
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To succeed in this role, you will need strong technical skills, excellent communication abilities, and a proactive approach to problem-solving. You should also have good experience in IT support or operations roles, knowledge of Windows operating systems, Office 365, networking, and hardware troubleshooting.
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Desirable Skills:
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5. Experience managing IT-related projects
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6. Strong documentation and organizational skills
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7. Ability to learn and adapt quickly in a dynamic environment
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About Us
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We value diversity and inclusivity, and we welcome applications from talented individuals who share our commitment to excellence.
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What We Offer
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As an equal opportunities employer, we offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment.
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