Overview
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Midleton, County Cork, Ireland 1 week ago
The Address Cork is seeking an Operations Manager to oversee all aspects of hotel operation in accordance with Company standards, maximize financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the day-to-day management of the hotel and its staff, planning, organising and directing all hotel services, including front-of-house (reception, sales & marketing, reservations), food and beverage operations, and housekeeping.
The Role
Reporting to: The Director of Operations
Outline of Position: Oversees all aspects of hotel operation in accordance with Company standards, including maximisation of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the day-to-day management of the hotel and its staff. Planning, organising and directing all hotel services, including front-of-house (reception, sales & marketing, reservations), food and beverage operations, and housekeeping.
Key Job Aims
* Create a working environment that includes development of colleagues.
* Promote exceptional delivery in customer service.
* Ensure emphasis on achieving revenue.
* All duties are carried out in line with the Hotels guidelines and business plan.
* Efficient operation and cost control of all hotel departments and facilities.
* Rooms and public areas consistently maintained to standards of attractiveness, comfort and cleanliness.
* Food and beverage consistently maintained to standards of quality, innovativeness, service and presentation.
* Energy consumption is monitored and minimized.
Accountabilities
* Maximising Hotel revenue and profitability from all market segments.
* Development and direction of departmental managers to achieve set goals and targets.
* Maximising profit opportunities of all outlets in the property.
* Work closely with Group Revenue and Sales to achieve increased revenue per available room; analyse sales figures and devise marketing and revenue strategies; meet budgets and exceed revenue targets.
* Assist in managing budgets and financial plans and controlling expenditure.
* Monitor performance through guest satisfaction systems and financial reports; initiate corrective action.
* Direct development and organization of special events, promotions and packages with the Operational Heads of Department.
* Maintain and regularly update company policies and ensure adherence by team members.
* Promote all company facilities and ensure consistency in brand standards.
* Oversee all food and beverage operations within the hotel.
* Establish and maintain proactive HR function to ensure employee motivation, training and development in conjunction with HR.
* Responsible for Duty Management Team training and for managing Heads of Department.
* Ensure good safety practices for employees and guests, with proper emergency and security procedures.
* Supervising maintenance, supplies, renovations and furnishings; liaising with contractors and suppliers.
* Ensure compliance with licensing laws, health and safety, employment regulations and other statutory regulations.
* Fire evacuation procedures in all hotel departments; ensure regular fire drills.
Planning and Organizing
* Ensure SOPs are in place for all departments, updated frequently and adhered to at all times.
* Ensure all team members attend required training.
* Develop design of new programs and campaigns to drive additional sales from various market segments.
* Hold regular team and departmental meetings; record and follow up on minutes.
* Follow up on client feedback and address potential service shortfalls.
* Oversee hotel printed promotional material in line with brand guidelines.
* Develop and enhance the hotel website with marketing and web supplier to increase market share.
* Monitor factors affecting the hotel tourism business.
* Oversee annual operating budget; increase sales and control key costs (payroll, food, beverage, energy).
* Maintain working materials/equipment; report faults and health and safety concerns.
General
* Interact with clients, guests and colleagues in a courteous, friendly and professional manner.
* Be aware of all company policies and procedures.
* Maintain a professional appearance and demeanor.
* Be innovative – develop and implement new ideas contributing to company success.
* Protect and promote the image of The Address at all times.
* Manage conflict effectively.
Seniority level
* Director
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitality
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