I have a new role for a salesforce support engineer. This is a hybrid(3 days per week) position with a financial services client of mine based in Dublin. It will be a 2-year initial day rate contract paying up to €450 per day.Join a global team delivering high-quality support for enterprise-level Salesforce applications. This role focuses on ensuring smooth operations, minimizing user impact, and driving continuous improvement through monitoring, analysis, and stakeholder collaboration.Technical ExpertiseSalesforce OperationsUser and access management, case handling, and ticket triageDocumentation and user support for application functionalityData management and integration monitoringDeployment activities, sandbox refreshes, and license auditsTools & TechnologiesITSM platforms: ServiceNow, RemedyMonitoring tools: Splunk, Dynatrace, OmnibusCloud platforms: AWS, Azure (preferred)Basic scripting (UNIX) and database knowledge (Oracle or similar)Experience with batch scheduling and integration error handlingKey ResponsibilitiesApplication Support & MonitoringProvide end-to-end support for Salesforce applications, including health checks and incident resolutionMonitor system performance and proactively address anomaliesParticipate in incident and change management processesAnalyze data to assess application performance and identify areas for improvementFine-tune alerts and reduce manual workload through automation and process enhancementsCustomer & Service ManagementAct as the primary contact for all Salesforce-related queries and ticketsManage customer relationships and ensure SLA complianceGenerate reports on service status, metrics, and progressMaintain and update operational documentation and SOPsParticipate in service reviews and support change management initiativesFor more information, reach out to