Job Title: IT Coordinator
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Job Description:
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The successful candidate will be responsible for all aspects of site IT administration ensuring systems availability to all areas of the factory at all times, whilst delivering high quality client focused service.
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They will implement Group IT initiatives across the site, install and maintain the companys IT network, servers and security systems, investigating and diagnosing network problems and finding solutions in an effective and timely manner.
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Additionally, they will evaluate the effectiveness of IT network systems and servers and make recommendations accordingly if there is any scope for improvement.
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They will provide IT specialist advice, service and repairs as required in respect to laptops, desk top PCs, phones, blackberries and printers.
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Further responsibilities include carrying out routine configuration and installation of IT solutions, ensuring that there is adequate storage space on all drives, setting up new users and managing back up, security and passwords.
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They will also be responsible for the day to day smooth running of the factory production system, ensuring that hardware is operational for essential factory terminals with spare equipment on standby.
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Furthermore, they will work in conjunction with the Maintenance function to ensure that failed hardware is swapped and replaced as quickly as possible and have the software running.
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They will plan and implement upgrades, communicating effectively with site departments to minimise downtime and minimise disruption.
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Moreover, they will review standard software upgrades and consider the benefit or otherwise of added functionality for the site, consulting appropriately with production on the benefits.
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Other key responsibilities include overseeing to ensure that hardware is being properly treated and specifically that print heads are cleaned so as to maintain good barcode quality.
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They will remain the focal point of contact on site for specialist IT advice and services, providing expert guidance, coaching development and support to all site users taking ownership where necessary.
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Establishing constructive working relationships with all stakeholders on site, they will be available to help colleagues with any requirements including basic IT skills and needs.
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Actively embracing help desk service KPIs, they will adhere to the high standards of customer service determined at group level.
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They will manage the resolution of any business critical system related issues, and provide site management and all other stakeholders with timely and accurate updates.
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When required, they will participate in any business related project, whether IT, LEAN, telecommunications or otherwise, offering recommendations, advice and guidance.
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Involved with colleagues from the IT Management team in developing policies, procedures, new ideas, systems, initiatives, etc., they will ensure timely ordering of IT related equipment within scope of authority.
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Finally, they will prepare and deliver reports, spreadsheets, summaries and any other information required by the site.
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Key Skills and Qualifications:
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The ideal candidate will have previous experience working in IT within a production facility or similar environment.
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They should be proficient in managing IT networks, servers, and security systems, with a strong desire to further develop and enhance these skills.
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Additionally, they will have exposure to networking, printers, Hybrid cloud, data center and on-site technology.
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Excellent communication skills with fluent English are also essential.
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Time management skills to prioritise tasks and meet deadlines, with support from supervisors, are a must.
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Ability to work as both part of a team and independently is also essential.
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Benefits:
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This role offers a range of benefits including parking, mobile phone, paid holidays, pension fund and laptop.
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