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Customer support engineer

Morgan Mckinley
Customer support engineer
€50,000 - €60,000 a year
Posted: 28 August
Offer description

Engineering / Client Support Engineer

Location:
Little Island, Cork

Salary:
€50,000 – €60,000 + Pension + Health Insurance + 23 Days Holiday

We are seeking an
Engineering / Client Support Engineer
to join a leading supplier of process equipment to the pharmaceutical industry. This is a
permanent, office-based role
offering excellent career progression, training, and exposure to some of the world's top pharma and biotech companies.

The Role

* Manage client enquiries from initial request through to delivery of process equipment.
* Interpret client specifications (URS) and recommend suitable technical solutions.
* Prepare RFQs, proposals, and detailed costings.
* Liaise with suppliers and negotiate on pricing and lead times.
* Provide technical support during projects, attend meetings, and document progress.
* Work closely with customers to resolve queries and ensure a high level of service.

What We're Looking For

* Degree or trade qualification in Mechanical, Process, Chemical, or related engineering field.
* Strong understanding of mechanical equipment (valves, pumps, pipework, fittings, etc.).
* Excellent communication and interpersonal skills – able to build strong client relationships.
* Highly organised, detail-oriented, and comfortable with admin/project tools (MS Office, CRM, ERP).
* Previous experience in pharma, biotech, or process industries is an advantage.

This is a fantastic opportunity for an engineer who enjoys a mix of
technical problem-solving and client interaction
, with the chance to build a long-term career in a supportive, well-established team.

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