We're hiring for an Operations Manager to head up our growing Employee Benefits team
To keep up with our growth in the UK and Ireland, we're looking for a dedicated Operations Manager to lead and oversee the operational delivery of NFP Ireland's Employee Benefits, Wealth Management, Mortgage and Health services.
This role plays a key part in ensuring seamless service delivery, strong compliance and governance, operational efficiency, and an exceptional client experience.
You will manage and develop a high-performing operations team - including the Health Team - optimise processes, drive digital and AI-enabled improvements, and collaborate closely with internal and external stakeholders to support NFP's growth strategy.
This is an 18-month fixed-term contract.
NFP, part of the Aon group, specialise in helping businesses in four core areas:
Insurance
(helping them manage key risks)
Health and safety
(supporting them to create a safer workplace for their employees)
Employee benefits
(helping them reward their people more effectively)
HR, people and talent
(supporting employers and their people to thrive through changes and challenges)
Apply now or contact us for more information
Proven experience managing and developing high-performing teams
A strong understanding of Irish regulatory requirements in wealth, pensions, mortgages, and employee benefits
Excellent leadership, communication, and relationship-building skills
A strong analytical mindset with the ability to interpret data and implement effective solutions
Proficiency with MS Office, CRM systems, reporting tools, automation software, and AI-driven systems
5+ years' experience in operations management, preferably within financial services or employee benefits
Experience in compliance, regulatory engagement, audit support, and risk management
Knowledge of pension schemes, group risk products, wealth advisory services, and health benefits administration
Experience implementing digital transformation or AI-powered process improvements is an advantage
Managing the day-to-day operations across Employee Benefits, Wealth Management, Mortgage and Health services
Leading, mentoring, and developing a team of operational and administrative staff, including the Health Team.
Managing recruitment, onboarding, offboarding, and continued professional development across all teams
Ensuring service excellence, regulatory compliance, and adherence to SLAs across all operational functions
Partnering with Finance, HR, Compliance, Marketing, and Regional Operations Managers to drive cohesive operational delivery
Maintaining an up-to-date understanding of Irish financial services regulations (GDPR, Central Bank of Ireland, industry standards)
Supporting marketing projects, including collateral updates, proposal support, and client-facing material development
Developing and implementing operational strategies to strengthen efficiency, reduce waste, and enhance client value
Overseeing pipeline management, reporting, new business processing, and ongoing client service workflows
Acting as the first line of defence for complaints, ensuring timely investigation and resolution in partnership with Compliance
Overseeing the accurate processing of all payable invoices and credit notes
Reconciling accounts to supplier statements on a regular basis to ensure accounts are kept up to date
Supporting internal and external audits, compliance reviews, and regulatory reporting cycles
Analysing end-to-end workflows and identify opportunities for improvement using data-driven insights
Working closely with sales, client relationship teams, and senior leaders to align operational priorities with business goals
Managing invoicing, AUM capture, sales reporting, commission recording, and related business reporting
Overseeing office operations including vendor management, stock control, phone systems, diary management, and annual leave approvals
Providing administrative and operational support for high-net-worth clients where required
Acting as escalation point for client complaints, ensuring timely resolution and follow-through
working in a dynamic, fast-paced organisation in an exciting industry
the opportunity to do globally impactful work from day one
learning from industry and business line specialists with decades of experience
a huge variety of projects to work on and challenges to solve
our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
a rich suite of employee benefits and out-of-work perks
The great benefits we offer
Charity and community work
Numerous charity fundraising challenges and events throughout the year
Opportunities to volunteer and give back to the community
Award-winning apprenticeship program, helping young adults from local schools take their first steps into the world of work
Social
It's not all hard work; we also love to let our hair down.
By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.
Two large employee events every year for summer and Christmas
Enjoy out-of-work events and socials to get to know your team better
Good office locations with plenty of opportunity to socialise outside of work
Inclusion and belonging
We're proud holders of Insurance Business Magazine's
5-Star Inclusion and Belonging Employer
award.
Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.
A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
Inclusive policies to ensure all of our people are treated fairly
Access to Business Resource Groups
Finances
Matched employer pension contributions
Life Assurance and Group Income Protection
Lifestyle discounts for well-known brands
Work-life balance
Opportunity for hybrid working
Generous annual leave allowance
Buy even more annual leave so you don't miss out on that extra trip
Health and wellbeing
Additional days off throughout the year to focus on your wellbeing
We're committed to creating an inclusive and accessible recruitment process.
If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we'll do our best to support you.
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