Customer Service Representative
We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Job Description:
The successful candidate will have a passion for engaging with customers and a strong ability to bring energy and enthusiasm to a fast-paced environment. They will be dynamic, adaptable, motivated, and driven to execute tasks/objectives/sales targets while working closely with the sales team and wider team.
* Provide high-level customer service and support through phone, email, and in-person interactions.
* Respond to customer inquiries and resolve issues in a timely and professional manner.
* Work closely with the sales team to ensure quotes are issued and orders processed in a timely manner.
* Lead from the front and take responsibility for the successful and timely execution of all requirements needed to provide the highest level of service at all levels of customer engagement.
Key Responsibilities:
* Creating customer quotes and follow-up based on customer needs.
* Driving long-term growth by building strong relationships with team and customers.
* Identifying Sales Opportunities Proactively spotting opportunities during customer interactions and coordinating with the BDM to schedule meetings.
Requirements:
* At least two years experience in a similar role (B2B) with a track record of delivering results.
* Strong relationship building skills with a high degree of responsiveness, integrity, and excellent communication skills.
* Excellent team, negotiation, influencing, and sales closing skills.
* Proficient in the use of Microsoft Office suites and data extraction.
Benefits:
As a valued member of our team, you will enjoy:
* A competitive salary and benefits package.
* Opportunities for professional development and growth.
* A dynamic and supportive work environment.
What We Offer:
We offer a range of benefits including:
* Competitive salary and benefits package.
* Professional development and growth opportunities.
* A dynamic and supportive work environment.
About Us:
We are a leading company in the industry, passionate about helping companies promote their brand in a creative, modern, and innovative way.