Your New Career Opportunity
We are seeking a highly skilled professional to fill the role of Customer Service Advisor. This is an exciting opportunity for someone who enjoys working with customers and providing them with exceptional service.
About the Role:
This position involves greeting and engaging with customers on the banking hall floor, enquiring about their needs and guiding them to the appropriate self-service options. You will also handle basic queries and complaints, directing to senior staff as required.
Key Responsibilities:
* Deliver high-quality customer service by being aware of its importance and implementing strategies to achieve it.
* Communicate effectively with customers and colleagues in a busy environment, using verbal and non-verbal skills to convey messages.
* Utilize digital platforms to enable customers to self-serve, adapting to new technologies as needed to stay ahead.
Requirements:
* A minimum of customer service experience with a high standard of service delivery.
* Excellent communication and interpersonal skills, with the ability to work as part of a dynamic team.
What We Offer:
* The opportunity to develop valuable skills in customer service and administration, enhancing your career prospects.
* A chance to work in a fast-paced, team-oriented workplace where you can learn and grow.