Guest Experience Executive Job Description Join a team that goes beyond expectations. As Europes Leading Luxury Wedding Resort 2023 & 2024 and a nominee for Worlds Leading Luxury Wedding Resort, we set the standard for excellence. Be part of creating unforgettable experiences for esteemed guests from around the world in a collaborative, supportive environment where every individual is valued and celebrated for their unique contributions. This is a rewarding yet demanding role, perfect for someone who will take pride in overseeing every detail, ensuring guests enjoy each moment of our exclusive events. Key Responsibilities: Your main areas of responsibility will include but are not confined to: Welcome all guests and visitors in accordance with resort standards. Manage and maintain computerized systems, including Guestline and HubSpot, with full training provided. Administration including group room reservations, arrivals details checks, checking guests in/out, advanced events billing and responding to emails To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly, efficient and professional manner. Familiarizing yourself with each detail of every event, both in advance for planning and on the day. Deliver guest luggage to rooms on arrival and departure via stairs. Liaise and maintain a relationship with all departments to ensure the effective, efficient and smooth running of events. Coordinate event suppliers on set up and removal of items. Cross check all bedroom and public area standards and cleanliness prior to guest arrival. Maintenance reporting and follow up. Lost property management. Work creatively alongside our team to consistently go above and beyond to improve our offering. Graciously receive all feedback in an empathic manner, communicate with management, and encourage guests to share positive feedback online. Adhere to Health & Safety Procedures and other Company Policies and Procedures. Any other duties relevant to your skills that may be assigned to you by the Company. Our Ideal Guest Experience Executive: Above all; a genuine, welcoming, friendly demeanour Strong attention to detail in all respects pre-empting guest needs, event billing and payments, administration, reporting Castle cleanliness/maintenance needs and grooming Experience within Front of House or Reservations is a distinct advantage Ability to plan and prioritize in advance as well as throughout events Ability to maintain calm, confident demeanour under pressure Availability to work flexible shifts, including weekends and Bank Holidays Strong command of the English Language Full clean Irish driving license is required Benefits Competitive salary Meals while on duty Employee discounts in Food & Beverage and Golf Uniform provided and laundered Complimentary car parking Team appreciation events Bike to work scheme Skills: Strong attention to detail Ability to maintain calm in all situations Strong command of the English Language