The OpportunityThis existing vacancy is open to candidates that reside in the UK & Canada.At VelocityEHS we are very customer focused. As aCustomer Onboarding Manager, you will own the critical early phase of the customer lifecycle by onboarding VelocityEHS's new clients. Your goal is to help customers efficiently realize the value of their new software, maximizing engagement, and ensuring the ultimate customer experience. This is a customer facing role and one that works cross-functionally with account executives, account managers, and CX teams. A strong focus on customer lifetime value, project management, and process will be core to success in this role.Primary Duties And ResponsibilitiesAbility to identify with customer's mindset.Strong understanding of business needs.Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment.Detail oriented and self-motivated.Become an expert in VelocityEHS products and solutions.Mentor and coach customers as they go through the onboarding process.Manage setup of software for multiple products for customers going through the onboarding process.Evaluate onboarding effectiveness.Facilitate resolution when a customer presents concerns or faces technical issues.Serve as the primary point of contact for Velocity EHS's newest clients, owning the onboarding phase of the customer lifecycle.Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value.Deliver add-on Services (e.g. Document Upload)Manage setup of multiple software products/modules.Actively lead customer-facing communications (virtual, written)Effectively deliver engaging enablement training and workshops on a variety of product offerings.Drive early adoption.Help build processes, internal enablement, and servicing tactics.Communicate requests for system enhancements or modifications to the Product team.Minimum Skills And QualificationsBachelor's degree in relevant area or equivalent work experience2+ years of experience in customer onboarding or related role within a SaaS industryExperience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environmentStrong written and verbal communicationStrong decision-making and organizationalDetail oriented and self-motivatedExperience working independently, but can also be an effective team memberPro-active learner and open to constructive feedbackEffectively manage customer expectationsActive listening skillsPreferred Skills And QualificationsAdditional languages a plusFamiliarity with Salesforce, Workfront, or GainsightProficient in 6 Critical Skills TrainingWho is VelocityEHS?VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million usersworldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.What are the benefits and perks of working at VelocityEHS?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career pageGenerous time off programsMedical/dental coverage, retirement (with employer match)Parental leave plans for all family typesJob shadowing programs and one-on-one coaching opportunitiesTuition reimbursement for continuing education, advanced degrees, andcertificationsRemote-first and flexible work schedule to fit your family's needsMonthly stipend to make your home office more comfortable, productive, andsuccessfulCorporate wellness and personalized preventative mental health care programsSummer Fridays (Memorial Day through Labour Day enjoy a 6-hour workday everyFriday)VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges.The expected salary range for this position isbetween €48,100 and €60,200.We aim to hire between the minimum and midpoint of the salary range and offers at the maximum of the range are uncommon. The final offered salary will be based on candidate's proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is eligible for our comprehensive benefits package.We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, member of the Travelling Community, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.BI-Remote