Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team at Europcar. In this role, you will be responsible for providing exceptional customer service while identifying and prioritising customer needs.
Key Responsibilities:
* Provide superior customer service by responding to all telephone and email inquiries in a friendly and helpful manner.
* Maintain up-to-date knowledge of products and services to make informed recommendations to customers.
* Closing Rental Agreements for returning customers and adhering to all company policies, procedures, and safety guidelines.
* Perform ad hoc duties as required.
Benefits:
* Competitive Salary
* Twenty-two days annual leave
* Monthly uncapped commission
* Medical refund scheme
* Enhanced statutory sick pay
* 1.5% employer matched Pension scheme
* Enhanced Maternity and Paternity benefits
* Access to Hubex benefits and discounts platform
* Life Assurance x2 basic salary
* Employee Assistance Programme
* Opportunities for career advancement and professional development
* Voluntary flu vaccination voucher
* Bike to Work Scheme
Requirements:
* A Full clean B Drivers licence required min 2 years Driving.
* Fluent English is a must both written and verbal, second language is advantageous.
* 40 hour working week Monday to Saturday, with Saturday work required.
* Ability to meet set targets.
* Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word.
About Us:
We are a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. We offer a wide range of car and van rental services, relying on a fleet of more than 250,000 vehicles. Customers' satisfaction is at the heart of our ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.