Job Opportunity: Planning and Scheduling Expert
We are seeking a skilled and forward-thinking Planning and Scheduling professional to lead our contact centre planning team. This is a key role in delivering seamless customer experiences.
Key Responsibilities:
1. Lead the planning and scheduling function, driving performance and service excellence.
2. Oversee telephony systems operation and optimization.
3. Collaborate with stakeholders to enhance customer experience and operational efficiency.
4. Support future innovation in Customer Contact workforce management.
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