Teamworx has an excellent opportunity for an experienced and ambitious retail manager to join our client's store in Co.
Westmeath.
This is an excellent opportunity for a seasoned Store Manager or an Assistant Manager ready to take the next step in their career.
Job Role Purpose
Ensure the site operates efficiently and effectively and provides customers with the very best customer service and fresh food offering at all times.
Deliver on key store targets through effective management of people and operations.
Job Role Specifics
Take final responsibility for the efficient day-to-day running of the site
Ensure the store reflects company standards of merchandising, presentation and Customer Care
Achieve sales, margins, and wastage targets
Implement HACCP, maintain the highest hygiene standards, and ensure staff compliance
Maintain the cleanliness and appearance of the shop area by following checklists daily; ensure equipment, signs and lights are clean and fully illuminated
Ensure the store is compliant with relevant legislation and implement procedures as required
Manage employee rostering, annual leave, and maintain accurate and secure records
Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs
Control stocktaking and overheads as per annual budget
Team Management
Approachable and a role model who leads by example and encourages teamwork; foster a positive attitude and atmosphere in the workplace
Develop the team to meet required standards through training, coaching, performance and probation reviews, and assessing training requirements; ensure appropriate training programmes are in place as agreed with support office
Develop and promote good communication between employees and management in a safe, respectful and inclusive environment
Stock Management
Full responsibility for site stock range and processes
Implement planograms correctly and ensure the correct range is in place in store
Merchandise the shop area to maximise product performance
Perform and manage weekly/monthly stock takes
Back Office Management
Daily cash reconciliation and cash control
Management of cash discrepancies and reporting to Management Accountant
Prime data entry – delivery dockets, invoices, cash reconciliations, bank account reconciliations, wet stock data
Operational
Deal with breakdowns/system failures and report to the relevant department
Organise contractor call-outs and report to the relevant department
Deal with security issues/breaches
Customer Service
Always ensure customer satisfaction is the number one priority and consistently deliver an exceptional service by displaying service excellence behaviours
Take final responsibility for timely follow-through on all promises/queries made to customers
Take final responsibility for timely follow-through on all customer complaints and resolve at local level; escalate to Support Office as appropriate
Health, Safety and Welfare Management
Lead by example by strictly complying with standards and safe working practices as outlined in the Safety, Health and Welfare at Work Act, **** and subsequent regulations
Take final responsibility for safe working practices in the service station (including non-customer areas) by staff, contractors and visitors
Take final responsibility for the health, safety and welfare of staff, customers, contractors and visitors while on the premises
Job requirements
Minimum 3 years' experience in a retail management position (either as an Assistant Manager or Site Manager)
Passion for retail, a strong work ethic with ownership and accountability
Proven people management and leadership capability
Experience reading and actioning reports
Excellent communication and delegation skills
KPIs and targets driven
Thrives in a fast-paced working environment
Benefits
Competitive salary & KPI Bonus Scheme
Colleague Discount Scheme across the group
Paid Family Leave including Maternity & Parental Leave
Enhanced annual leave entitlements up to 27 days
VHI Health Insurance Funded Scheme
Colleague Assistance Programme – GP Online & Counselling Service
Save as you earn Scheme
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