Key Responsibilities:
We are seeking a detail-oriented and organized professional to verify and review information as per policy and guidelines.
* Ensure all compliance and security measures relating to client data are adhered to.
* Monitor process changes and updates, and implement the same with thorough research.
* Achieve process quality metrics and strive to exceed monthly/annual targets for quality and productivity.
* Deliver accurate results by working within established process norms and structure.
Additional Requirements:
* Cultivate business relationships through outbound calls to businesses in specific countries.
* Provide support to users by reviewing/summarizing/completing various types of requests.
* Use MS Excel to analyze and interpret data for content operations.
* Integrate Generative AI technologies to enhance content creation and management processes.
* Apply voice technologies like STT and TTS to improve user interaction and content accessibility.
Application Criteria:
To be considered for this role, you must possess excellent communication skills and fluency in English (additional European language is an asset).
* Exhibit a strong attendance record, punctuality, and ability to work rotating shift patterns over 7 days.
* Manage multiple tasks simultaneously and demonstrate excellent analytical and problem-solving skills.
* Display exceptional collaboration abilities and attention to detail, with a focus on delivering high-quality work.