Are you looking for a challenging role that will utilize your technical expertise and problem-solving skills? Look no further than this exciting opportunity as a Technical Architect!
Job Description:
We are seeking an experienced Technical Architect to join our team. As a key member of our delivery team, you will be responsible for crafting technical solutions that meet the unique needs of our customers.
Your primary focus will be on understanding customer requirements and mapping them to business goals wrapped around our functionality. You will provide recommendations based on your technical knowledge and experience, and be ultimately responsible for defining, documenting, and executing the appropriate technical solutions.
You will work closely with our project team, including Engagement Managers, Services Consultants, Developers, and Quality Assurance Analysts, on various activities within a customer engagement. Your technical expertise will be essential in leading and participating in design and configuration sessions/workshops with customers and partners.
In addition to designing technical solutions, you will produce Technical Design Documents, Technical Guidance Documents, and Zendesk custom application/integration Specification Documents. You will also support the development and testing of custom solutions, working closely with our Developers and Quality Assurance Analysts on defect resolution.
As a Technical Architect, you will maintain technical product expertise across our entire product line and respond to high-profile customer escalations in a confident manner. You will also support our pre-sales team in gathering technical requirements and providing solutions and estimates to customers.
Required Skills and Qualifications:
* A second European Language
* 3+ years system, technical or solution architecture experience
* Experience with various architectures (Web, Enterprise, SaaS) and methodologies
* Good understanding of customer support processes and infrastructure
* Excellent instincts and ability to interface at a senior level with ease
Basic Qualifications:
* Bachelor's degree
* Familiarity with a backend programming language (Ruby, Python, C#, etc)
* Familiarity with a frontend programming language/framework (JavaScript, React, VueJs, JQuery, etc)
Benefits:
We offer a dynamic and caring team environment where you can work primarily remotely. You'll have access to digital tools and experiences to stay connected with your colleagues, as well as flexibility to join us at one of our offices or flex office spaces. We value diversity, equity, and inclusion and are committed to fostering a global workplace.
Others:
This role requires a strong organizational skillset and ability to multitask without getting frazzled. If you're passionate about customer service and how it can transform businesses, we'd love to hear from you! Please apply now to take your career to the next level.