Job Description
We are seeking a highly motivated and knowledgeable individual to join our team as an Automotive Product Specialist. This exciting role will involve inspiring and educating customers about the latest automotive products and technologies.
Your main responsibilities will include:
* Providing in-depth product information and insight to customers
* Promoting the unique selling points of MINI products and their customer benefits
* Offering exceptional customer service by using non-pressured customer discussion
Main Duties
As an Automotive Product Specialist, you will be responsible for:
* Keeping up-to-date with the latest product information
* Providing customers with specification information about all MINI products
* Ensuring all staff are up-to-date on the latest product information and that their knowledge is of a high standard
* Planning and managing the customer test drive process with the MINI experts and offering product insight during the test drive appointment
* Preparing the showroom to ensure a strong selection of demo cars are available and that the showroom is always presentable for customers
* Greeting Aftersales customers, offering amenities, and ensuring their comfort during their visit
Critical Skills
To succeed in this role, you will need:
* Enthusiasm for excellent customer service
* Passion for automotive technology
* Strong presentation skills
* Ability to work autonomously
* Team-oriented personality
* Excellent communication skills
* Keenness to keep-up-to-date with innovations and complex/technical/product information
* Strong organisational and prioritisation skills
Additional Requirements
In addition to the above skills and qualifications, you will also need:
* A full valid driving licence