This role is responsible for managing credit control and collections activities across a portfolio of Spanish accounts and requires fluency in Spanish. The successful candidate will work closely with internal teams to resolve queries, maintain accurate customer accounts, and support effective cash collection.
Responsibilities
1. Manage day-to-day credit control and collections activities for assigned customer accounts
2. Build and maintain strong working relationships with customers to ensure timely payment
3. Liaise with Customer Services and internal stakeholders to resolve billing and account queries efficiently
4. Reconcile customer accounts to ensure accurate balances and clean aged debt reporting
5. Release customer orders in line with agreed credit policies and procedures
Requirements:
6. Minimum of 18 months' experience in a credit control or collections environment
7. Strong written and verbal communication skills
8. Good numeracy, attention to detail, and analytical skills
9. Fluency in both Spanish and English is essential
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