We are seeking an experienced Field Operations Specialist, who will play a crucial role in the delivery of our network services. Our ideal candidate will have a proven track record of delivering technical support and resolving complex issues in a fast-paced ICT environment.
About the Role:
This is an exciting opportunity to join our dynamic team, where you will be responsible for providing specialist technical support to our customers. You will work closely with our Network Operations Centre and other stakeholders to ensure the continuity of our network services.
Key Responsibilities:
* Provide specialist technical support to customers on the installation, commissioning, and testing of network infrastructure;
* Resolve complex customer issues, working collaboratively with our internal teams and third-party vendors;
* Support the adherence to key operational processes and procedures;
* Contribute to the performance management of our operations team and third-party contractors;
* Develop strong relationships with colleagues and external partners to drive business success.
Requirements:
* 5+ years' experience in a technical operations role in an ICT environment;
* A third-level qualification in engineering, computer science, physics, or a related field;
* Strong knowledge of OLT/ONT troubleshooting, OTDR testing, fibre fault finding, core fibre, and FTTx;
* Domain expertise in OSS, OLT, ONT, DWDM, and IP (Nokia an advantage);
* Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team;
* Excellent written and verbal communication skills, with the ability to present complex technical information to non-technical stakeholders.
What We Offer:
* A competitive salary package that reflects your experience and qualifications;
* A comprehensive benefits program, including additional annual leave, health insurance, pension, and fitness/gym membership;
* Opportunities for career development and growth within our organisation;
* A collaborative and dynamic work environment, with a focus on teamwork and innovation;
* The chance to make a real impact on our business and contribute to our success.