Posted: 30 July
Offer description
We are seeking a talented and experienced MES Support Specialist to join our team. As an MES Support Specialist, you will be responsible for providing technical support and guidance to manufacturing teams on the use of Manufacturing Execution Systems (MES).
About the Role
The MES Support Specialist will play a critical role in ensuring the smooth operation of our manufacturing processes by troubleshooting issues, providing training, and implementing process improvements.
Key Responsibilities:
* Troubleshoot MES-related incidents and service requests directly on the production floor, ensuring minimal disruption to operations.
* Provide hands-on, onsite support for MES, SAP, and PI interface issues, with direct involvement in troubleshooting at the shop floor level.
* Participate in scheduled maintenance and ensure proper documentation of activities.
* Resolve PAS-X-related issues onsite, including visibility of MO/PO, stuck records, peripheral device malfunctions, and general system access or performance concerns.
* Provide real-time shop floor support to Manufacturing, guiding end users on MES navigation, eBR execution, and optimal system use to promote self-sufficiency.
* Support change controls, CAPA processes, and integration of new product changes for GMBRs, MBRs, eBRs, and ESP across filling, inspection, and packaging operations.
* Assist with platform and server maintenance activities as the primary onsite resource, managing system administration and technical support needs.
* Engage actively with cross-functional project teams to build effective working relationships and ensure successful project execution.
Requirements
* Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
* 3+ years of experience working with MES platforms in a GMP-regulated manufacturing environment.
* Experience with MES systems such as Werum PAS-X, Rockwell PharmaSuite, or Emerson Syncade is highly desirable.
