HR Operations Manager - Dublin City Reed is partnering exclusively with our Client to recruit for a an HR Operations Manager to join their team. You will help lead a high-performing HR Operations team, you will oversee everything from policy execution and process optimisation to issue resolution, operational reporting, and service delivery. Salary & Benefits: Up to €55k p/a | Mobile Phone | Comprehensive Health Cover | 23 days holiday + Bank Holidays Duties in the role: Lead the HR Operations team in delivering consistent, scalable, and inclusive HR services Ensure operational processes meet business needs while delivering an outstanding employee experience Monitor and improve service levels, operational efficiency, and compliance Manage workload distribution, SLA adherence, and ensure data integrity across systems Actively identify areas for automation, simplification, and continuous improvement Champion a people-first, service-minded approach that reflects our values Support the activation of key people initiatives, including Great Place to Work (GPTW) action plans and engagement priorities Collaborate cross-functionally to drive moments that matter, from onboarding and internal mobility to offboarding Partner with CPO, Payroll, IT, and other stakeholders to resolve complex employee queries and ensure policy alignment Manage, mentor, and develop a diverse, high-performing team Foster a team culture built on trust, feedback, growth, and mutual respect Set clear expectations and support team development through coaching and stretch opportunities Encourage innovation and accountability across all levels of your team Translate business and HR strategy into operational action Ensure a seamless interface between local delivery and global shared services Provide data-driven insights and operational reporting to inform people decisions Lead or support cross-functional projects and change management initiatives Qualifications & Experience Essential: 5+ years of HR Operations or Shared Services experience, with a track record of delivering high-quality people services Strong knowledge of HR processes, employment practices Confident working across systems and using data to inform decisions Exceptional problem-solving, organisational, and communication skills Desirable: Strong project management and process improvement background Deep understanding of the employee experience and passion for continuous improvement Ability to thrive in ambiguity, lead through change, and inspire action Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided. Skills: HR Human Resources HR Manager Benefits: + Benefits