Head of Credit Control
An exciting opportunity for an experienced and strategic Head of Credit Control to lead the credit function in a well-established and fast-growing organisation in the energy sector.
Key Responsibilities:
* Monitor, approve and review credit terms for new and existing accounts.
* Manage the Credit Insurance relationship.
* Negotiate new customer terms and conditions, including deposits, securities, and insurance cover.
* Develop and maintain the Provision policy.
* Approve monthly or weekly bad debt write-off requests.
* Review and manage the Refund Request Policy and oversee refund processing.
* Design and implement team KPIs to drive efficiency and effectiveness.
* Provide weekly and monthly performance reports.
* Conduct unallocated cash reviews and implement strategies to reduce outstanding amounts.
* Oversee the Month-End Statement runs to ensure timely processing.
* Act as the primary escalation point for all stakeholder concerns.
* Monthly team meetings and 1-to-1 monthly meetings.
* Improve the dunning process and continuously enhance the Codas system for automation.
* Deploy the new Fuel Card online signup process and implement necessary changes to the Credit Control process.
* Design, implement, and enable Tesorio for enhanced credit control management.
* Review and monitor budget plans, including system changes and letter runs.
* Integrate new business into existing teams and processes.
* Collaborate with all internal and external stakeholders to support business operations.
* Manage the relationship with external print & post provider and approve printing jobs.
* Provide leadership, motivation, and coaching to the Credit Control team.
* Help and work with internal and external audits.
* Engage with IT and system stakeholders.
* Support the Depot Network with stakeholder engagement and governance.
* Work with Marketing to assist with new product launches.
* Work with third-party solicitors and collection agencies to pursue overdue accounts.
* Manage and post Credit Card payments in Codas.
Requirements:
* Extensive experience in Credit Control management with a proven track record of leading teams.
* Strong understanding of credit risk management, credit insurance, and financial reporting.
* Hands-on experience with ERP tools such as Codas and credit control tools like Tesorio.
* Excellent analytical, negotiation, and problem-solving skills.
* Strong stakeholder management and leadership abilities.
* Proficient in budgeting, forecasting, and policy development.
* Experience in process improvement, automation, and system implementation.
About Us:
Optimize Recruitment is a recruitment agency that specialises in providing top talent to various industries. We strive to provide excellent service and support to our clients and candidates alike.