About the Role
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As a dedicated Application Support Specialist, you will play a crucial role in ensuring the stability and efficiency of key business applications. This hands-on position is ideal for individuals with strong technical foundations, problem-solving skills, and a passion for delivering exceptional customer support.
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Key Responsibilities
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* Serve as the first point of contact for application-related queries, resolving issues or coordinating with third-party vendors as needed.
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* Troubleshoot and resolve technical incidents, applying structured problem-solving approaches.
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* Support the development and rollout of IT procedures and ensure applications comply with internal standards and controls.
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* Deliver user support through training, demos, and guidance documentation.
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* Manage and coordinate application updates and enhancements, following change control procedures.
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* Liaise with external software providers and technology partners to maintain system reliability.
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* Maintain accurate documentation, including user manuals, process flows, and technical specifications.
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* Lead and support user training sessions on key systems and tools.
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* Schedule and execute maintenance and upgrade activities.
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* Provide day-to-day support for Microsoft 365 tools, including issue resolution and user engagement.
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* Monitor system usage and performance, making adjustments where necessary.
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* Promote and assist with the adoption of underutilised Microsoft 365 services.
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* Stay informed of new features, updates, and trends within cloud platforms.
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* Support solution planning and make recommendations for system enhancements.
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* Help ensure departmental goals and service standards are achieved.
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* Report regularly on performance metrics, support volumes, and project milestones.
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* Identify learning needs and pursue technical upskilling opportunities.
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* Participate in performance reviews and contribute to team development goals.
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* Collaborate with team members and other departments to ensure cohesive service delivery.
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* Partner with end users to tailor support and improve service outcomes.
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* Foster strong working relationships across the ICT team and wider organisation.
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* Share knowledge and assist with mentoring or upskilling others on the team.
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Requirements
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* Relevant IT qualification or equivalent experience.
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* At least 2 years in an application or IT support role.
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* Solid understanding of basic IT infrastructure, troubleshooting tools, and system administration.
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* Proven ability to support and enhance enterprise-level applications.
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* Strong working knowledge of Microsoft 365 tools and administration: Core Office apps (Word, Excel, PowerPoint) Productivity & collaboration tools (Teams, SharePoint, OneDrive, Bookings, To Do) Access management and security settings Microsoft 365 admin centre features and configuration Familiarity with ITIL principles, particularly around change and incident management.
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* Ability to manage time and priorities effectively.
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* Strong analytical and problem-solving skills.
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* Clear communication, both written and verbal, with the ability to explain technical topics to a range of audiences.
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* A proactive and adaptable approach to learning and supporting change.
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Bonus Points
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* Experience with PowerShell scripting.
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* Exposure to Microsoft Power Platform (PowerApps, Power Automate).
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* Understanding of Microsoft 365 security/compliance tools.
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* Basic knowledge of databases or data structures.
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Next Steps
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To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail.
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