Salary Range:
€88,943 - €106,901 per year
Job Title:
Global Order-to-Cash (O2C) & Ireland GBS Lead
Location
Galway, Ireland / Monday–Thursday in office, Friday remote
Benefits & Perks – Ireland
Eligible for annual equity grants subject to Board approval and company performance. Typical grant ranges vary by level and may significantly impact total compensation. For this position, equity could range from €33,737 to €40,549 subject to final approval by the company’s Board of Directors. Equity awards are not guaranteed, and the value of any equity award at the time of grant may fluctuate based on the company’s stock price and the grant date valuation.
Medical Health Insurance available on day one.
Global Traveler Health Insurance through GeoBlue.
24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching.
Automatic enrollment into Life Insurance (at no cost to employee).
Company matched Pension Plan.
Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services.
Tuition Reimbursement.
Personalized financial planning through LearnLux.
Wayfair Employee Discount.
Discounts on local products, food vendors, health & wellness activities and perks.
Exclusive access to thousands of perks & discounts through BenefitHub.
Commuter Benefits for Galway employees.
Gym/Fitness Discounts (Global ClassPass and varying regional memberships).
Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits.
About The Role
The Global Order-to-Cash (O2C) - Customer Lead & Ireland GBS Functional Leader is responsible for shaping and executing Wayfair’s global O2C strategy, while serving as the senior finance leader for the Galway-based Global Business Services (GBS) site where O2C is the principal function delivered.
This dual role ensures global process ownership and continuous improvement of the O2C value chain, while representing Finance Operations leadership within Ireland. The role partners closely with other process owners and reports directly to the Head of Financial Operations and GBS.
Key Responsibilities
Global O2C Leadership
Process Ownership: Define, standardise, and continuously improve the end-to‑end O2C process, including credit management, billing, collections, cash application, and dispute resolution.
Performance Management: Drive performance through data and metrics such as DSO, unapplied cash %, dispute cycle times, and CEI, ensuring targets are met globally.
Process Transformation: Lead automation and digitization initiatives using ERP (e.g., SAP) and digital finance solutions (e.g., HighRadius, BlackLine, Power BI).
Governance: Maintain robust control and compliance frameworks aligned with global accounting standards and internal audit requirements.
Stakeholder Engagement: Collaborate with Commercial, Customer Service, and Tech to ensure seamless invoicing and payment experiences.
Team Leadership: Build and coach a high‑performing global O2C team across captive and third‑party delivery locations, fostering accountability and continuous improvement.
Ireland GBS Functional Leadership
Local Leadership Presence: Act as the senior finance leader for Wayfair’s Galway GBS site, where O2C is the primary operational function delivered.
Collaboration Across GBS: Partner closely with the Global P2P Process Owner and other global process leads to drive end‑to‑end Finance Operations excellence.
People & Culture: Lead, mentor, and develop Ireland‑based teams, ensuring strong engagement, inclusion, and professional growth.
Operational Oversight: Ensure local delivery meets agreed service levels, control standards, and transformation objectives.
Representation: Serve as the senior on‑site Finance representative for the GBS organization, promoting alignment, communication, and connection with global teams.
Change Leadership: Champion process improvement, automation adoption, and hybrid working evolution within the Ireland site.
Qualifications
Extensive experience in finance operations or shared services, with deep domain expertise in Order‑to‑Cash processes.
Proven leadership of multi‑region finance operations, including captive and outsourced delivery models.
Demonstrated success in process transformation, automation, and performance management.
Strong understanding of GBS frameworks, operational governance, and continuous improvement methodologies (Lean/Six Sigma preferred).
Excellent stakeholder management and communication skills, with the ability to operate effectively in a matrixed, global environment.
Bachelor’s or Master’s degree in Finance, Accounting, or Business; professional qualification (ACCA, CIMA, CPA, MBA) preferred.
Proficiency with ERP systems (SAP or equivalent), analytics tools (Power BI), and O2C automation platforms.
Key Competencies
Strategic Process Leadership: Balances global process design with operational realities.
Operational Excellence: Data‑driven and outcome‑focused; drives consistent global KPIs.
Collaborative Partner: Works seamlessly with P2P, R2R, FP&A, and commercial teams.
People Leader: Inspires, empowers, and develops diverse, high‑performing teams.
Change Agent: Leads through transformation and ambiguity with clarity and resilience.
Reporting Line
Reports To: Head of Financial Operations & GBS
Partners With: Global P2P Process Owner, Regional Finance Operations Leads, and Global Transformation Teams
Scope: Global O2C Process Ownership; Ireland GBS Functional Leadership
Assistance For Individuals With Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.
Equal Opportunity Statement
We’re proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
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