Role Overview:TheOperations Supervisorwill play a crucial role in ensuring the smooth and effective operation ofthe Eden Medical Clinics. This position is responsible for supporting clinic teams, upholding brand andclinical standards, and driving performance to meet commercial and customer service goals. You willact as a hands-on Operations Supervisor, working closely with Support Teams and the Head ofOperations to optimise the performance and client experience.Key Responsibilities:Clinic Operations & AdministrationOversee and support the day-to-day clinic operationsSupport doing Clinic standard by completing regular clinic auditsCarrying out daily administration and reporting tasksSupport team members through coaching to achieve daily targetsTeam Leadership & SupportMentor, coach, and motivate support staff to achieve excellence in service and performanceSupport the onboarding and ongoing training of clinic staff.Ensuring all team members are working to the clinic standardsCovering support team member when on annual/sick leaveFoster a positive team culture and promote staff retention and developmentCustomer ExperienceEnsure every clinic delivers exceptional client care aligned with Eden Medical's branDAssist in resolving complex customer complaints and support clinics in handling sensitivesituations professionallyMonitor client feedback and use insights to drive service improvements.Commercial GrowthIdentify opportunities to enhance service offerings, increase bookings, and improveprofitability at clinic levelEncourage cross-clinic collaboration and idea sharingExperienceNeeds to have there own Car and DriveManagement ExperienceHappy to travel around to other clinics