Launched in ****, Tinder® revolutionized how people meet, growing from 1 match to one billion matches in just two years.
This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection.
Today, the app has been downloaded over 630 million times, leading to over 97 billion matches, serving approximately 50 million users per month in 190 countries and 45+ languages - a scale unmatched by any other app in the category.
In ****, Tinder won four Effie Awards for its first-ever global brand campaign, "It Starts with a Swipe"TM
The Role:
Know where you belong!
Match Group is a leading provider of dating products across the globe.
Our portfolio includes Tinder, Hinge, Match-Meetic, PlentyOfFish, Okcupid, The League, Archer, Salams and others, each designed to spark meaningful connections for singles worldwide.
Creating a sense of belonging doesn't stop at our products - it's the foundation of every team we hire.
Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base.
We are looking for a Global Escalations Specialist to help us handle member escalations spanning Trust & Safety and support policy.
Our Global Escalations team investigates safety issues, abuse, bugs & app functionality issues on the platform, along with enforcing Tinder's Community Guidelines and Terms of Service.
In this role you will:
Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Match Group experience
Investigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member support
Investigate bug and app functionality reports and work with Engineering to help them resolve issues
Collect user feedback on new product and feature rollouts
Be comfortable dealing with high pressure issues, gray areas and policy/process changes
Address sensitive content issues (graphic content, hate speech, etc.)
Communicate & co-coordinate with cross-functional partners across Member Experience, Engineering, Comms, Marketing, Legal, outsourced partner teams and more
PLEASE NOTE:
Team members schedules may change every 6 months.
The work week is defined as Sunday through Saturday and therefore weekend work for each 6 month cycle is possible.
Team members will be scheduled 5 working days each work week, with two consecutive non-working days off.
You'll need:
Minimum of 2+ years in a similar role
Basic knowledge of Zendesk
Ability to understand and summarize complex cases quickly
Outstanding analytical skills and excellent judgement
Highly flexible and adaptable
Ability to multitask, keep up with large volumes of emails in a fast-paced environment
Outstanding time management and prioritization skills
Quick learner
Great teammate
Tech savvy
Strong attention to detail
Ability to use critical thinking and logic to isolate and resolve issues
Bachelor degree or higher or equivalent
As part of our team, you'll enjoy:
The hustle of a startup with the impact of a global business
Tremendous opportunity to solve some of the industry's most exciting problems
Working with an extraordinary team of smart, creative, fun and highly motivated people
Comprehensive health coverage, competitive pay, team bonding events, yoga classes and social events
Interview Plan
Zoom call with Recruiter, 30 mins
Zoom call with Coordinator, Global Escalations, 30 mins
Zoom call / onsite interview (Dublin) with Senior Manager, Global Escalations, 45 mins
Zoom call with Senior Manager, Global Escalations, 30 mins
Why Match Group?
Work on products that impact millions, collaborating with global and diverse teams, shaping relationships and connections worldwide.
Providing premium healthcare, mental health support, emergency leaves
Benefit from a healthy work-life balance in a flexible and welcoming environment.
Enjoy a modern office, close to transport and amenities.
Access lunch vouchers, a discounted ClassPass subscription
Grow through e-learning, conferences, knowledge-sharing sessions, continuous learning programs, and global career opportunities
We work hand-in-hand, building Tinder for our members.
We succeed together when we work collaboratively across functions, teams, and time zones, and think outside the box to achieve our company vision and mission.
Own It
We take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.
We cultivate a culture where it's safe to take risks.
We seek out input, share honest feedback, celebrate our wins, and learn from our mistakes in order to continue improving.
Spark Solutions
We're problem solvers, focusing on how to best move forward when faced with obstacles.
We don't dwell on the past or on the issues at hand, but instead look at how to stay agile and overcome hurdles to achieve our goals.
We are intentional about building a workplace that reflects the rich diversity of our members.
By leveraging different perspectives and other ways of thinking, we build better experiences for our members and our team.
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