Job Title: Tenancy Service Officer
Salary: €42k – €53k
Location: Drogheda, Co Louth
Ref: S011768
Benefits:
* Attractive Salary Commensurate with Experience
* Fuel Card provided, (BIC)
* 20 days annual leave + 2 additional days.
* PRSA Pension scheme. – on successful completion of probation
* Sick leave.
* Bike-to-work scheme.
* Car-parking on site.
Description of Role:
Our client is now seeking an experienced Tenancy Service Officer, to join their busy team in Drogheda, Co Louth. The Tenancy Service Officer is responsible for providing a comprehensive and customer focused tenancy management service. This role involves managing tenancies, ensuring compliance with relevant legislation, and maintaining positive relationships with tenants and other stakeholders. A degree in housing management, or a related field is preferred. Relevant professional qualifications are advantageous.
Requirements:
* Minimum Third Level Qualification and at least 3 years‘ experience in Tenancy Engagement, Social Housing, Local Authority and/or Private Housing Services Knowledge of social and voluntary housing sector and/or associated experience.
* Understanding of Landlord and Tenant Obligations & tenancy legislation/regulations.
* Experience of working in a tenant-focused role.
* Ability to work flexibly on own initiative and as part of a team.
* Excellent verbal and written communication skills.
* Demonstrate ability to organise, prioritise and manage a complex and varied workload and meet deadlines and targets.
* Ability to communicate and interact in a professional, diplomatic and sensitive manner.
* Demonstrate the ability to treat the Tenant in a non-judgmental way from a trauma informed perspective, which underpins Foscadh Housings service delivery.
* Good written and oral communication skills
* Empathy and the ability to work with diverse tenant populations.
* Commitment to providing high-quality customer service.
* Resilience and the ability to handle challenging situations calmly
Key Duties & Responsibilities:
* Conducting tenancy sign-ups, inductions, and ensuring tenants understand their rights and responsibilities.
* Managing tenancy agreements, renewals, and terminations in accordance with legal and organisational policies.
* Addressing and resolving tenant issues, complaints, and disputes in a timely and professional manner.
* Supporting tenants through the process of transferring to different properties.
* Regularly reviewing tenant rent accounts to ensure payments are up to date.
* Identifying tenants who have fallen into arrears and determining the extent of their debt.
* Ensuring all tenancy management activities comply with relevant legislation, policies, and procedures
* Maintaining accurate and up-to-date records of all tenancy-related activities and communications.
* Preparing reports for senior management on tenancy management activities, including key performance indicators (KPIs).
* Working collaboratively with internal teams, external agencies, and service providers to deliver a seamless tenancy service.
For more information please send your CV Bernie in confidence through the link.
If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions. We will only contact those candidates whose CV matches the criteria for the vacancy.
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