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Join the team! The Address Sligo is looking for an Accommodation Assistant.
Responsible for:
To ensure agreed standards are maintained on a consistent basis with particular
attention to maintenance and hygiene in bedrooms, public areas and linen, To
ensure rooms are fully checked to company 4* standard prior to returning them
to reception
Key Duties of the role include:
-
To
Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned
to the standards, using only approved chemicals/cleaning materials and
equipment and to ensure stocks of bathroom and bedroom items are replenished to
correct standards.
-
To
ensure bed linen and towels are changed to the agreed schedule and standard
laid down for your hotel.
-
Ensure
accommodation trolley, caddies and storage presses are maintained tidy, cleaned
and stocked.
-
To
ensure any guest property left behind is passed to Accommodation Manager for
lost property.
-
To
alert the Accommodation Manager to the needs of accommodation staff be it
materials or equipment to carry out their job efficiently.
-
To
maximize the use of all resources and ensure the lowest cost levels.
-
Report
any maintenance issues to the supervisor/manager promptly
-
To
liaise with your supervisor regarding room moves, VIP guests, and special needs
and act on any information given.
-
To
inform your supervisor of room status on an ongoing basis once rooms have been
checked.
-
To
actively participate in any training, meetings and personnel exercises designed
to improve standards and performance levels.
-
To
carry out the hotel’s customer relation policy.
-
To
communicate hotel services to guests.
-
To
receive customer complaints courteously and sympathetically and to report to
your manager immediately.
-
To arrive for duty by rostered times in full clean uniform
and wearing name badge at all times.
-
To ensure the highest standards in personal hygiene and
grooming. (please refer to company grooming policy)
-
Report DND or No Service every day
-
Keep corridors free from debris at all times
-
To be responsible for key cards in your possession
-
To report all accidents to the Manager on Duty
-
To comply at all times with Fire, Security Health and Safety
Procedures
Please note that the above job specification is not exhaustive and is
subject to change as the business demands.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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