Senior Manager, Global Strategic Accounts – Retail
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About PayPal
PayPal has been revolutionizing commerce globally for more than 25 years. We create innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two‑sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person.
Job Description Summary
This role requires leading complex projects and participating in problem resolution for PayPal's top global merchants. A Senior Manager focuses on global process improvements and strategic account management to maximize revenue and ensure customer satisfaction and loyalty.
Responsibilities
Lead complex projects of diverse scope requiring an understanding of current business trends.
Determine methods and procedures for new or special assignments.
Drive product adoption and ensure clients are enabled on key products.
Advocate for customer needs with cross‑functional teams to drive effective sales motion.
Support merchant retention and identify opportunities for upsell and cross‑sell.
Manage a portfolio of strategic European retail merchants, including premium and luxury brands.
Build long‑term strategic account plans with a consultative approach to support merchant growth and deliver strong customer experiences.
Act as a trusted senior advisor to commercial, product, and technical stakeholders.
Interpret merchant requirements and translate them into actionable insights for internal teams.
Lead commercial negotiations (pricing, renewals, expansions) with a consultative mindset tailored to each merchant’s brand and global strategy.
Maintain a deep understanding of PayPal’s product suite, APIs, and integration models to guide merchants through solution decisions and performance optimization.
Monitor account performance and product adoption to identify risks, trends, and growth opportunities.
Partner closely with Product, Solutions Engineering, Integrations, Customer Success, and Operations to ensure seamless launches and consistent operational excellence.
Identify friction points in the merchant experience and proactively propose enhancements.
Stay informed on European retail dynamics, customer behavioral trends, and commerce technology evolution.
Apply insights to shape strategic account plans and provide guidance to merchants investing in elevated customer experiences.
Share market feedback with internal teams to influence product roadmaps and improve merchant outcomes.
Qualifications
8+ years of experience in strategic account management, enterprise partnerships, or product‑influencing commercial roles.
Strong understanding of digital commerce, retail ecosystems, and ideally payments/fintech.
Experience working with premium or high‑expectation brands (a plus).
Demonstrated ability to collaborate with product and technical teams and influence strategic direction.
Strong negotiation, communication, and relationship‑building skills across senior business and technical stakeholders.
Analytical mindset with the ability to translate data into actionable insights.
Fluent English; other European languages are a plus.
Some travel required, depending on the candidate and account needs.
Benefits
PayPal offers a flexible work environment, employee share options, health and life insurance, and more to help you thrive at every stage of life.
Equal Employment Opportunity
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
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