Enterprise Technical Support Senior Engineer
5 days ago Be among the first 25 applicants
Overview
Quest Software: Empowering Secure Digital Transformation and Data-Driven Innovation. At Quest Software, our mission is focused on helping organizations thrive in a Microsoft-centric world while unlocking the full potential of their data.
Securing the Microsoft Ecosystem: We are the trusted partner for modernizing, protecting, and securing hybrid environments across Active Directory, Entra ID, and Microsoft 365. From cybersecurity resilience and risk management to disaster recovery and seamless migrations, Quest equips global enterprises to embrace the cloud confidently—without compromising their on-premises investments.
Maximizing Data Value with AI‑Ready Solutions: Quest also empowers organizations to turn data into a strategic asset. Our integrated AI and data management solutions help de‑risk AI adoption and drive ROI across the entire data lifecycle—from metadata management and data operations to infrastructure optimization. We enable IT and data leaders to accelerate innovation and make smarter, faster decisions.
Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service, handling skills, and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers are crucial to the role.
Responsibilities
Provide Technical Support to Quest customers, focusing on migrations (e.g., mail, Teams, SharePoint, OneDrive) in an enterprise setting.
Troubleshoot customers’ issues by reproducing them in support lab environments and diagnosing complex issues, effectively communicating solutions to customers.
Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution.
Document all customer case details on our case tracking system.
Be proactive in creating and publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment.
Develop and attend training for self‑improvement and share knowledge with other engineers.
Initiate, participate, or lead local and global projects.
Qualifications
Prior Technical Support experience dealing with enterprise customers.
Experience with migrations including accounts, mailbox, SharePoint, Teams, OneDrive, and Power BI.
Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications.
Familiarity with debugging tools and techniques (EWSEditor, SP Browser, MFCMAPI).
In‑depth understanding of messaging and collaboration systems, in particular Office 365 and on‑premise Exchange servers.
Messaging fundamentals, including mail routing, connectors, interoperability with foreign systems.
Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background.
Understanding of MAPI and EWS.
Experience with the management of Microsoft SQL Server.
Additional Preferred Competencies
Knowledge of Active Directory Access Control and user management.
Azure / Virtual Server technology experience.
PowerShell scripting.
Active Directory Management.
Fluency in other European languages is an advantage.
Company Overview
Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies—including 90 % of the Fortune 500—trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.
Why Quest
At Quest, Your Work Makes An Impact. You’ll Help Organizations Get AI‑ready While Building Your Career With a Global Team Of Innovators.
Benefits
Competitive pay, annual bonuses, and top‑performer recognition.
Comprehensive health, family, and retirement benefits.
Flexible work options, generous PTO, and wellness programs.
Professional growth through learning platforms, mentorship, and leadership programs.
Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.
Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system.
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