Position OverviewLead a dedicated Customer Success team responsible for ensuring exceptional service delivery operations and customer satisfaction across all Siemens Engineering Segments. This strategic leadership role serves as the primary business partner interface between Global Technology & Infrastructure operations and engineering segments globally, driving customer success through proactive relationship management, operational excellence, and strategic planning.Organizational ContextThis role is part of a new organizational structure designed to enhance internal customer focus, developer efficiency, and service delivery excellence. The position leads a team of Customer Success Leaders, each dedicated to specific engineering segments, ensuring specialized attention and deep business and technical partnerships.The position is available across multiple locations across EMEA; we welcome qualified candidates from locations not mentioned in the description to apply.Key ResponsibilitiesTeam Leadership & DevelopmentLead, mentor, and develop a team of three Customer Success ManagersEstablish performance standards, KPIs, and success metrics for the customer success functionFoster a culture of customer-centricity and continuous improvementConduct regular team meetings, performance reviews, and professional development planningEnsure consistent service delivery standards across all engineering segmentsStrategic Business PartnershipServe as primary escalation point for all operational issues across engineering segmentsDevelop and maintain strategic relationships with engineering segment leadershipCollaborate on annual budget planning and multi-year strategic technology roadmapsDrive alignment between T&I services and business objectivesFacilitate cross-segment collaboration and knowledge sharingCustomer Success ManagementEnsure exceptional customer satisfaction across all supported engineering segmentsEstablish and track engineering internal and industry performance benchmarks for build, validation and operationsDevelop and implement customer success strategies and best practicesMonitor and report on customer satisfaction metrics and service delivery performanceProactively identify and address potential service delivery challengesChampion customer feedback and drive service improvement initiativesFinancial & Asset ManagementCollaborate on budget planning and financial forecasting for supported segmentsOptimize resource allocation and cost managementProvide financial reporting and analysis on service delivery costsSupport business case development for technology investmentsRequired QualificationsEducationBachelor's degree in Engineering, Computer Science, Information Technology, or related fieldMaster's degree in Business Administration or Technology Management preferredExperience8+ years of experience in engineering IT infrastructure, cloud technologies, or service delivery5+ years of people management experience, preferably leading technical teams3+ years of customer relationship management or business partnership experienceExperience with virtualization technologies and private cloud operationsProven track record in budget management and financial planningTechnical CompetenciesDeep understanding of engineering IT infrastructure, large-scale grids, virtualization, and cloud technologiesKnowledge of ITIL service management frameworksExperience with enterprise-level service delivery, infrastructure operations, and gitopsUnderstanding of cybersecurity principles and compliance requirementsBusiness & Leadership CompetenciesStrong business acumen and strategic thinking capabilitiesExcellent stakeholder management and communication skillsProven ability to build and maintain executive-level relationshipsExperience in budget planning, financial analysis, and cost optimizationChange management and organizational development experiencePersonal AttributesCustomer-focused mindset with passion for service excellenceStrong problem-solving and analytical thinking abilitiesStrong infrastructure and systems design technical skills, ability to debate systems design tradeoffsExcellent verbal and written communication skillsCultural sensitivity and ability to work effectively in global environmentAdaptability and resilience in fast-paced, changing environmentsPerformance MetricsCustomer satisfaction scores across all engineering segmentsService delivery SLA compliance ratesTeam performance and development metricsBudget adherence and cost optimization achievementsEscalation resolution time and effectivenessCross-segment collaboration and knowledge sharing successTravel RequirementsUp to 25% travel required for global stakeholder engagement and team coordinationWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.Siemens Software. Transform the Everyday with Us LI-HybridLI-ND1