Cybersecurity Technical Writers play a critical role in creating effective communication materials for the Cybersecurity Strategic Program Delivery group.
About Northern Trust
Northern Trust is a globally recognized, award-winning financial institution with over 130 years of experience and more than 22,000 partners. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.
Role/Department
We seek a Cybersecurity Technical Writer to plan, develop, and create communication materials for the Cybersecurity Strategic Program Delivery group. This role will require collaboration with Project Managers, Managers, and Senior Leadership within Cybersecurity Strategic Program Delivery and across all Cybersecurity "Towers". The role reports directly to the Governance & Reporting Director in the Cybersecurity Strategic Program Delivery group.
The Key Responsibilities of the Role Include:
* Participating in the planning, development, coordination, and monitoring of internal communication programs that project the desired image for the Cybersecurity Strategic Program Delivery group and all Cybersecurity "Towers"
* Preparing and presenting communication material to partners and senior management
* Providing input on communication messages, marketing direction, and creative execution
* Counseling partners on strategies and programs to meet departmental objectives
* Consulting with user areas to identify and analyze needs and determining and creating appropriate communications materials to meet those needs
* Coordinating multiple communication projects, including setting project objectives, determining priorities and timeframes, identifying and resolving problems, and monitoring the budget
* Partnering with Organizational Change Management (OCM) at the Technology and Enterprise level when required to ensure change-related communication material are consistent with the desired image of the Cybersecurity Strategic Program Delivery group and all Cybersecurity "Towers"
* Interacting with all levels in the organization to produce desired materials
* Delivering presentation materials for Cyber Strategic Programs to the following bodies:
o Global CIO and directs (monthly)
o CEO and directs (monthly)
o Northern Trust Board (ad hoc as needed)
o Reporting tools such as PowerBI, Tableau, or similar data reporting and analytics tools
Skills / Qualifications
The successful candidate will benefit from having:
* At least 10 or more years of communication or related experience
* Experience in gathering information and writing documentation, including user manuals, documenting systems or programs, training manuals, operational run books, installation guides, methods and procedures manuals, and presentations about technical subject matter
* Experience in Cybersecurity, Regulatory, or Audit-related projects with requisite understanding of terminology, expectations, and sensitivity of information
* SUPERIOR COMMUNICATION SKILLS - able to articulate ideas and information verbally and in writing for varying audiences
* INITIATIVE - takes initiative at suggesting improvements and anticipating the needs of leadership, program stakeholders, and team members
* ORGANIZATIONAL SKILLS - able to handle multiple simultaneous work deliverables and prioritize them accordingly
* DELIVERY MINDSET - carries a delivery mindset with a bias for action, curiosity to learn, challenge, and enhance processes
* EXPERT ANALYTICAL SKILLS - able to assemble data and analyze patterns, trends, and draw conclusions and recommendations; rely on data to guide decisions
* Knowledge of global financial institutions with complex organizational structures and regulatory requirements
* Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint), MS Teams, Miro, and reporting tools such as PowerBI, Tableau, or similar data reporting and analytics tools
Working with Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies. Build your career with us and apply today.