Role:German - speaking customer service agentLocation:DublinSalary:€34200 (incl LA) + bonus + relocation package (up to €800)Benefits (after one year in the company):Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare.Start:5th Jan 2026Work hrs:Mon – FriOnsite training (circa 2 months) leading to a hybrid model (min one week per month from the office).Responsibilities:Provide excellent customer service by promptly responding to customer inquiries via phone, email, and chatAssist customers with product information, placing orders, and resolving any issues or complaintsProcess customer returns and exchanges, ensuring a seamless experience for our customersMaintain accurate records of customer interactions and transactions in the CRM systemCollaborate with other departments, such as sales and shipping, to ensure timely and efficient resolution of customer inquiriesStay up-to-date with product knowledge and industry trends to better assist customersRequirements:Fluent in German and EnglishExcellent verbal and written communication skillsStrong problem-solving skills and the ability to handle irate or difficult customersDetail-oriented and able to efficiently manage multiple tasks and prioritize workloadAbility to work in a team-oriented environment and contribute to a positive and supportive work culture