PFH Technology Group are seeking BIS/IT grads to join our Helpdesk TeamBased in Little Island, Co. CorkInitially a 12 month contractDuties Include:Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issuesLogging calls (tickets) and keeping records of customer queriesAnalysing call logs so you can spot common trends and underlying problems.Updating helpdesk documentation so that support information is available and current for each customerTesting and fixing faulty equipmentPC builds and installationsExecute any activities assignedMonitor and control any activities assignedCommunicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)Skills Required:An ability to communicate verbally and via email with all customers in simple and understanding mannerAn understanding of the business impact of ICT Systems and devicesAn ability to follow through and close out all issues to customers' satisfactionAn ability to assess each user's IT knowledge levelsBeing able to work under pressureAn ability to think logicallyGood analytical and problem-solving skillsGood interpersonal and customer care skillsGood accurate records keepingWillingness to learn in a fast paced environmentProfessional and flexible attitudePFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.