Auxilion is a leading provider of IT outsourcing and IT managed service solutions. This role is based on-site in Cork and involves working directly with a client site within a wider managed services team across Ireland. The company offers access to an online training platform, career progression, and a supportive environment.
Position
Technical Recruiter | IT Recruitment | Recruitment Consultant | Talent Acquisition – Linking Top Talent with Innovative Companies
Place of work: On-site – City Gate, Cork / Duration: Permanent / Hours of work: Monday to Friday – Office Hours.
Role Overview
In this role, you will work directly on a client site in Cork as a member of a wider managed services team across Ireland. You will respond to escalated cases from Level 1 & 2, and Level 3 specialists typically utilise enterprise monitoring tools to manage core operating systems, applications, network devices, server hardware, user workstations, storage, virtualization infrastructure, and hosts where applicable.
Position Responsibilities
* Day-to-day Support
o Provide on-site 3rd-level support to the service desk and on-site engineers to enable the successful resolution of infrastructure-related incidents.
o Problem and opportunity identification.
o Root cause analysis for escalated incidents, with a view to minimising both the frequency of specific incidents and their resolution time.
o Apply major incident process. Complete major incident reports when requested.
* Ongoing Maintenance
o Firewall and anti-spam support.
o Maintain software licenses and maintenance for antivirus and web filtering administration and monitoring software procured by the client.
o Maintain and troubleshoot backup infrastructure to ensure successful completion of nightly, weekly, and monthly scheduled jobs.
o Review success and failure of backups; identify root cause and fix where a backup has failed.
o Confirm capacity of environment and take action where threshold breach is predicted (e.g., disk space, CPU usage).
o Amend job schedules in accordance with the client’s change policy.
o Assessment of new technology including hardware and software.
o Ensure maintenance & support contracts with third party vendors are kept up to date including engagement with the client’s Procurement team to procure new hardware and software.
o liaising with third party support vendors to package new applications, test new feature releases, apply security updates to servers, etc.
* Project Support
o Provide support to the project team during certain infrastructure projects.
* Disaster Recovery / Business Continuity
o Execute disaster recovery strategy during the client’s DR testing, as required.
o Update existing disaster recovery strategy in accordance with the client’s DR review.
o Make recommendations for improvements to disaster recovery processes.
o Create run books for DR testing or DR activation.
* Knowledge Management
o The Level 3 support team will be responsible for maintenance of the Knowledge Base for Level 3 support services. The Knowledge Base will be stored on the Customer’s infrastructure or within the ITSM solution.
o Excellent knowledge of desktop, laptop and mobile device hardware, operating systems and protocols.
o Key requirements include
Exchange server administration
Working knowledge of O365 administration
Virtualisation products (Hyper-V and VMware)
SCCM
Windows 10/11
Microsoft Office suites
Laptop, Desktop and Peripheral Hardware
Intune, Company portal and Microsoft Authenticator
MS Active Directory
* Additional skills include
Networking
MacOS
ServiceNow experience
Business Competencies
* KPI Reporting: Ability to conduct weekly/monthly reporting and perform trend analysis.
* Process Documentation: Proven expertise in drafting and implementing process documentation.
* Resource Management: Skill in scheduling and managing allocated resources effectively.
* Team Morale and Efficiency: Ability to maintain team morale and efficiency, even during peak workloads and tight deadlines.
* Performance Management: Competence in conducting performance reviews and managing team performance.
* Mentoring and Training: Demonstrated skill in offering guidance, mentoring, and training to team members.
* Leadership: Strong leadership skills with a focus on team development and collaboration.
* Strategy Contribution: Ability to contribute to and influence strategies affecting the team.
* Continuous Improvement: Championing and driving continuous improvement initiatives.
* Team Advocacy: Skill in advocating for the team within the broader business context.
* Commercial Acumen: Understanding of commercial aspects and business acumen.
* Risk Management: Ability to identify, assess, and manage risks effectively.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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