Overview
Position:
Trust & Safety Agent CL 13- Arabic
Location:
onsite - Sandyford, D18
Contract:
Full-time role 40 hours per week
Work Hours:
Sun-Thurs 9am to 6pm or Tue-Sat 9am to 6pm
Note:
Sponsorship is not available for this position.
A valid full-time work permit is mandatory to proceed with your application.
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues reported by users or flagged by the system.
The role may involve exposure to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe and can be challenging.
Moderators may be exposed to objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious).
We provide support and resources to help perform role responsibilities, and participation in well-being programs is encouraged.
Duties and Responsibilities
Manage and regularly review case queues and follow up on open tickets
Review issue details and analyze, determine, and resolve issues for clients
Provide feedback on trends identified in review
Have a passion for social media platforms and services
Resolve issues for customers
Diagnose and solve problems facing multiple clients
Assist the quality analyst and reporting analyst in quality outcomes
Become a subject matter expert in tools and processes
Provide support and cover for the team lead
Leverage user reports related to reported objects and other sources in the online queue
Answer inquiries through the online queue
Review user accounts daily to determine whether they are spam accounts
Maintain high-quality support and professionalism
Handle access to sensitive user data
Note: may encounter adult or graphic material
Review, classify and/or remove content according to client guidelines using specified tools
Understand and stay updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the Trust and Safety team
Accenture is a trusted partner to leading platform companies.
The Trust and Safety offering helps keep the internet safe and supports platform growth.
Content moderators help improve the quality and safety of online content while gaining hands-on job experience.
You will deliver value to clients while contributing to society.
Responsibilities
include analyzing and reviewing user content and/or investigating, escalating and/or resolving issues reported by users or flagged by the system.
The role may involve exposure to flashing lights or contrasting light and dark patterns.
Must be comfortable reviewing sensitive content including graphic material; majority of work involves general content across categories with occasional sensitive content.
Inclusion and Diversity
We are a global collective of diverse talents with an accessible, inclusive, open and welcoming workplace.
Reasonable adjustments can be arranged for recruitment; contact the recruitment team for accessibility requests.
About Accenture
Accenture is a global professional services company with capabilities in digital, cloud and security.
We offer Strategy and Consulting, Interactive, Technology and Operations services, powered by a large network of centers.
Visit accente r.com for more information.
Basic Qualifications
Language(s) Required:
English & Arabic.
An English language test and a language test in the relevant language will be required during the interview process.
Job Qualifications
Strong coping, emotional resilience, and stress management skills
Excellent comprehension, communication, and English language skills
Ability to perform duties objectively in line with client policies
Strong attention to detail
Ability to synthesize and analyze information from multiple streams
Strong critical thinking and decision-making skills
Familiarity with internet platforms and culture
Awareness of political and social contexts relevant to the market and region
Ability to work independently and as part of a team
Willingness to work different rotations and non-standard hours
Flexibility to meet changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Previous BPO, customer service, or content moderation experience is a plus
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