Job Title
We are seeking a highly skilled Applications Support Specialist to join our Platform Ops Team in Leinster.
This role involves providing exceptional customer support, managing incidents, and collaborating across teams to enhance service delivery. The ideal candidate will have experience in IT service management, strong communication skills, and a passion for problem-solving.
About the Role
* To provide first-class technical support to customers via phone email or chat;
* To troubleshoot and resolve software hardware and network issues efficiently;
* To collaborate with internal stakeholders to achieve shared goals objectives.
Your Skills & Qualifications:
1. A degree qualification ideally in computer science information technology or related field;
2. Prior experience as an applications specialist preferably within the industry sector we operate in (cybersecurity);
3. An understanding of network security protocols firewalls VPNs etc.; Strong analytical problem-solving skills ability to work under pressure meet deadlines; Effective written verbal communication interpersonal team-working presentation expertise; Adaptability flexibility including willingness travel on occasion when required by business needs.