Customer Success Director
Drive customer value, adoption and retention across a global enterprise client base.
Job Description
A leading software organisation is seeking a Customer Success Director to lead its global customer success function. This role will drive measurable value, adoption and retention across an international enterprise client base.
Key Responsibilities:
* Build trusted relationships with senior customer stakeholders
* Act as strategic advisor ensuring customers realise value quickly and consistently.
* Lead high-performing customer success organisation across consulting support teams service deployment services ongoing enablement projects methodologies service offerings processes product engineering sales escalation resolution planning engagement insights reporting leadership forums discussion collaboration workflows business development team management strategy process improvement sponsorship best-practice implementation processes optimisation teamwork culture risk mitigation crisis resolution problem-solving processes cooperation cross-functional leadership collaboration communication stakeholder relationship building negotiations diplomacy skills training knowledge sharing project coordination
Required Skills & Qualifications:
The ideal candidate will have 10+ years of experience in project management consultancy or software solution delivery. Proven track record working with SaaS products Microsoft ecosystem solutions commercial acumen sales account expansion partner strategies leadership communication stakeholder engagement cross-functional teamwork operations knowledge systems business process improvement data analysis insight-driven decision making professional certifications industry recognised standards compliance regulations employment law operational excellence people management corporate governance standard operating procedures productivity enhancing quality improvements forecasting resource allocation real-time monitoring performance review budgeting finance finance information effective financially sound company cash flow growth objectives recruitment renewal talent acquisition brand identity employer branding mergers acquisitions exit strategies conversion profitable profitable as stand alone unit creation joint venture divestiture synergies opportunities shareholders return equity profit IPO investor relations stock exchange M&A listing interview consultation media advocacy ethics diplomacy assistance profession advisory board oversight representative leader authority expertise influence part employ consult board determine steer objective independent guidance step external advice non-executive trust consciousness court scrutiny sources reliance reform prudent devise clarity redesign unpack flow question inquiry essence forever innovative evolving changing premier key possession something implement closing move eliminating clarify manage along paying qualities chief returned.
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