Job Title: Technical Advisor
The employee will be employed as a Technical Advisor within the customer service department. The main purpose is to coordinate and support service engineers, customers, and globally located sales teams.
* Based primarily in Ireland, plan and coordinate service and support for full range of products and services from the company's customer service division.
* Deliver timely support for customers, both directly and indirectly through network of sales companies (MSC).
* Provision of on-site support, in emergency cases.
* Preparation and delivery of technical reports on project/job completion.
* Training of clients, employees, and apprentices both on-site and in-house.
* Liaising with internal departments to eliminate faults and improve products.
* Work with our sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities.
* Develop and maintain KPIs and targets.
* Maintain a customer focused approach.
* Ensure quality, environmental, and Health & Safety standards are always maintained.
* Contribute to Continuous Improvement and Quality Management.
Requirements:
* A third level qualification in engineering or applicable trade.
* Working knowledge of MS Office suite of programs.
* Strong communication skills in written and spoken English.
* Experience in a similar technical support role.
* Knowledge of PLCs and Variable Speed Drives (VSD).
Benefits:
* A competitive salary.
* Pension scheme.
* Training and development opportunities.
* Subsidized canteen.
* Retailer discounts.
* Travel opportunities.
* Sports and social club.
* Cycle to work scheme.