Are you passionate about quality service and technical excellence? Do you want to play a key role in ensuring consumers consistently receive a high‑quality product experience? If so, this could be the role for you.
The primary focus of this role is to maintain and service dispense equipment for a major drinks client.
At CPM, every team member contributes to the overall growth of our business. People are at the core of CPM’s value proposition, and as a key member of the team, you will be expected to make a meaningful contribution to client delivery. This role requires initiative, a strong customer‑centric mindset, and a commitment to best practice and continuous improvement. A proactive, “can‑do” attitude is essential.
Key Responsibilities
Complete dispense hygiene procedures in line with a scheduled journey plan
Respond to and resolve customer emergency call‑outs
Accurately manage and control equipment stock within your district
Maintain accurate records of client assets in trade
Complete stock and equipment reporting in outlets
Track and report on product quality
Carry out product age reporting and tagging returns
Build and maintain strong customer relationships
Support outlet refurbishments and system upgrades as required
Complete equipment re‑sites when required
Install and withdraw dispense equipment, including both permanent and temporary systems
Deliver and place POS materials and carry out basic merchandising when required
Ensure all activities are completed to company standards and within agreed SLAs
Represent CPM and the client in a professional, efficient, and effective manner at all times
Operate in full compliance with industry health and safety standards
Proactively generate new ideas and improved ways of working
Consistently strive to achieve the highest standards of performance
Undertake any other duties as reasonably instructed by your line manager
Experience & Skills Required
Full, clean driving licence (essential)
Minimum 1 year’s experience in a field‑based technical, quality, or service role
Excellent interpersonal and communication skills
Proven ability to build and maintain strong customer and client relationships
Professional approach to customer and client management
Knowledge of dispense systems and equipment (desirable)
Experience in technical fault finding (desirable)
Target‑driven with a proven track record of achieving KPIs
Highly organised with the ability to manage multiple priorities
Strong commercial awareness
Energetic, enthusiastic, and self‑motivated
Previous electrical or plumbing experience (desirable)
Experience diagnosing technical faults
Benefits
Competitive basic salary
Performance bonus
Employee Assistance Program
Structured Personal development supported by internal and external development activities
Companywide recognition awards
Discounted Health Insurance and access to company pension provider
Active Diversity and Inclusion teams across the business
IVF Support Policy
Regular Company events and activities
Product Discounts
Bike to Work Scheme
TaxSaver Scheme – discounted travel tickets.
Referral payment schemes
At CPM, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. CPM is an equal opportunity employer. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment
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