Customer Account Executive B2B Animal Health
As
Customer Account Executive
, you will be responsible for managing and growing key pharmaceutical client accounts by:
* Fostering and sustaining strong, long-term partnerships with assigned pharmaceutical clients, ensuring exceptional customer satisfaction and trust.
* Generating reports and interpreting large datasets to uncover trends, deliver actionable insights, and recommend strategies to enhance customer performance.
* Conducting regular business reviews, including forecasting, performance analysis, and tracking key metrics.
* Collaborating with the Business Development team to apply pricing updates and revisions effectively.
* Designing and implementing sales and improvement strategies aligned with overall business objectives, in partnership with the Business Development team.
* Assisting in negotiating and finalizing straightforward contract amendments, with support from the Business Development team.
* Overseeing efficient and timely order processing.
* Proactively addressing and resolving supply-related challenges.
* Identifying opportunities for process optimization to improve customer service, streamline order workflows, and reduce inefficiencies.
* Engaging in regular client meetings to assess performance, gather feedback, and shape strategic account plans.
* The above is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Requirements:
* A bachelor's degree in pharmacy, Pharmaceutical Sciences, Business Management, Sales Management, International Business, or a closely related discipline.
* Strong proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
* 5 years+ professional experience in a Customer Service Role, preferably Animal Health Industry and or within a B2B setting.
* Prior experience in a GMP-regulated environment is beneficial.
* Working knowledge of Salesforce is advantageous.
Skills & Competencies:
* Exceptional interpersonal skills with the ability to build and maintain strong professional relationships.
* Strong analytical mindset with the ability to interpret data and produce insightful reports.
* Proficient in Microsoft Excel and PowerPoint for data analysis and presentation.
* Excellent written and verbal communication skills in English.
* Capable of working collaboratively across departments while effectively managing multiple tasks and priorities.
* Highly detail-oriented with a proactive and solution-focused approach to challenges.