Vehicle Handover Specialist
We are seeking a skilled and detail-oriented Vehicle Handover Specialist to join our sales team. As a key member of the team, you will be responsible for ensuring a seamless vehicle handover experience for our customers.
Key Responsibilities:
* Ensure that customers are informed of the progression of their new vehicle.
* Conduct thorough vehicle checks prior to handover, including fuel levels and accessory fitment.
* Prepare all necessary documentation, including service manuals and handover forms.
* Provide exceptional customer service, demonstrating the technology within the vehicle and ensuring seamless pairing with mobile devices.
* Present personalized gifts to customers during handover.
* Compile customized automotive videos to enhance trust and transparency for customers post-handover.
* Follow-up with customers to ensure satisfaction with their handover experience.
Requirements:
* Previous retail or customer service experience is desirable.
* Strong organizational skills, with excellent attention to detail.
* Excellent communication, negotiation, and interpersonal skills.
* Ability to work under pressure and maintain high standards.
* Proficient in IT and administration systems.
* Valid full driver's license required.
This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.