As a Service Advisor, you will play a pivotal role in ensuring exceptional customer satisfaction at our dealerships.
The Role
* Provide top-notch customer service to clients from initial interaction to vehicle release.
* Employ technical expertise to diagnose car issues based on customer descriptions and vehicle conditions.
* Translate customer-reported problems into actionable work orders for technicians to complete.
* Procure necessary parts from suppliers and verify their timely delivery to technicians.
* Guarantee that all automotive services meet high quality standards.
* Generate invoices and collect payments from customers for rendered services.
* Address and resolve customer complaints regarding services.
* Maintain accurate customer records and enter data into computer databases.
We are seeking an accomplished Service Advisor to join our dynamic team. If you possess prior customer service experience and a solid understanding of technical matters, we would be delighted to hear from you.