About the Role
We are looking for a motivated and personable Customer Service Representative to join our team at George Quinn Ltd, a leader in stair parts and timber products. This role involves 3 days on the road visiting customers and 2 days in the office, providing a mix of face-to-face engagement and administrative follow-up.
Key Responsibilities
Customer-Facing (3 Days/Week)
* Visit stockists and joinery customers across Ireland.
* Resolve customer issues and ensure satisfaction.
* Train stockists on product knowledge and display setup.
* Check and maintain in-store stock stands and visual displays.
* Promote both existing and new product lines.
* Take high-quality photos and videos for social media and marketing use.
* Promote the George Quinn Ltd brand and maintain market share.
* Identify new sales opportunities and potential product offerings.
* Record all customer interactions and report back to the office.
* Monitor market trends and relay competitor insights to the team.
Office-Based (2 Days/Week)
* Analyse customer sales data and identify trends or drops in activity.
* Develop action plans to boost sales with declining accounts and new accounts.
* Conduct telephone sales and process orders using our accounts software package.
* Maintain regular contact with customers not on a visiting schedule.
* Collaborate with marketing and social media teams to promote products.
* Assist in the development of training materials (manuals, videos, etc.).
Who are we looking for?
We are seeking a proactive, friendly and dedicated individual who enjoys working with people and has a passion for timber products.
Ideal Candidate Attributes:
* Outgoing and approachable personality.
* Fast learner with strong problem-solving skills.
* Experience in the wood or timber industry (advantageous).
* Computer literate; experience with accounting software (e.g., Exchequer) is a plus.
* Patient and confident in training others.
* Willing to travel nationwide.
* Strong team player with the ability to work independently.
* Curious and eager to learn.
* Interest in the timber industry and related products.
· Full Irish / EU Driver's license.
Why Join George Quinn Ltd?
* Be part of a trusted, well-established brand in the timber industry.
* A dynamic role combining travel, customer interaction, and office-based strategy.
* Opportunities for growth and development.
* Work in a collaborative and supportive environment.
* Competitive Salary.
* Company Pension Scheme.
* Company Vehicle.
* Daily Expenses.
To Apply:
Send your CV and a short cover letter outlining your relevant experience and why you're a good fit for George Quinn Ltd.
Job Type: Full-time
Work Location: In person