Job Title: Customer Experience Advocate
This is a key role that plays a central part in our commercial strategy, focused on delivering exceptional customer-focused support across the business. As a Customer Experience Advocate, you will be responsible for managing our end-to-end customer order process to ensure every interaction is efficient and aligned with company service standards.
* Proactively manage all aspects of order management, customer communications, promotional engagement and issue resolution throughout the customer lifecycle;
* Maintain rigorous attention to data accuracy in line with company policies;
* Coordinate internal teams to enhance service delivery and contribute directly to operational excellence,
1. A relevant degree or equivalent experience required;
2. Demonstrable expertise in generalist HR principles including recruitment processes, job description creation/maintenance/governance/reward structure design (Salary/Bonus/Other incentives), employee induction development/training records compliance performance evaluation processes enhanced staff tools best practice level use secure handling sensitive information staff conduct compliant Ethics Framework successful outcomes attaining desired goal earning major bonus senior rotational assignments temporarily broken explain description corrections/sorted afterwards updates cutoff:
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