Job Title:Technical Support EngineerLocation:IrelandAbout the Role:We are seeking a skilled and customer-focusedTechnical Support Engineerto provide technical assistance and troubleshooting for our clients. You will play a key role in diagnosing issues, offering effective solutions, and ensuring customer satisfaction through timely and professional support. The ideal candidate combines strong technical expertise with excellent communication and problem-solving skills.Key Responsibilities:Provide first and second-line technical support via email, phone, or remote sessions.Diagnose software, hardware, and network-related issues.Document incidents, resolutions, and technical procedures accurately.Collaborate with engineering and product teams to resolve complex issues.Guide customers through product configuration and feature usage.Monitor system performance and escalate critical issues when necessary.Contribute to the development of knowledge base articles and support documentation.Maintain a high level of professionalism and customer satisfaction in all interactions.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field.2–4 years of experience in technical support, IT helpdesk, or customer-facing technical roles.Strong troubleshooting and analytical abilities.Proficiency with operating systems (Windows, macOS, or Linux) and networking fundamentals.Familiarity with ticketing systems and remote support tools (e.g., Jira, Zendesk, or ServiceNow).Excellent communication and interpersonal skills.Ability to work independently and manage multiple cases efficiently.What We Offer:Competitive salary and hybrid working model across Ireland.Supportive, knowledge-sharing environment with ongoing technical training.Opportunities for professional development and career progression.Exposure to cutting-edge technologies and customer environments.