(Initially based at MSL Service Centre North Dublin – North Circular Road, before relocating to our brand-new flagship dealership in North City Business Park, North Road, Dublin 11 in Q3 2026.) MSL Motor Group is seeking a professional, customer-focused, and motivated Aftersales Booking Advisor to join our Mercedes-Benz North Dublin team during an exciting period of transformation and growth.
This newly developed flagship dealership will unite our existing Mercedes-Benz North Dublin sales operation on the Navan Road with our MSL Service Centre Mercedes-Benz, dedicated element of our service operation at North Circular Road, bringing both together into a single, purpose-built, state-of-the-art facility.
Built from the ground up under the Mercedes-Benz MAR20X retail transformation standards, this new location will redefine the aftersales experience, focusing on luxury, trust, ease, and respect at every touchpoint. As an Aftersales Booking Advisor, you will play a central role in delivering this premium experience and will report directly to the Service Manager, ensuring a seamless link between customer needs, workshop operations, and our commitment to brand excellence.
If you thrive on building strong customer relationships, enjoy working in a dynamic environment, and take pride in delivering exceptional service, we would love to hear from you.
About the Role
Competitive salary with performance-related incentives. Professional development and career progression opportunities. A supportive, inclusive, and team-oriented working environment. Access to our car purchase scheme and staff discounts. 22 days annual leave (rising to 25 after 5 years). Sick-pay scheme. Onsite parking. PRSA company contributions. Health & Wellbeing initiatives, including:
VHI Employee Assistance Programme
Eye tests
Responsibilities
Handle inbound and outbound calls from customers wishing to book service or repair work.
Establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out.
Determine workshop availability using the booking system.
Liaise with our service advisers regarding specific job info and any other queries.
Contacting customers after they have taken delivery of their vehicle to discuss their level of satisfaction.
Completing customer satisfaction follow ups, upon completion of surveys following completed work.
Capturing, recording and updating customer details in our Keyloop DMS and supporting technologies.
Contacting customers to inform them about product launches, new car information, test drive campaigns and used car sales etc.
Updating the CRM system with leads and relevant information gathered.
Handle customer complaints and elevate as required.
Recording various dates for service, NCT, seasonal reminders etc. in the DMS and following up with customers at the appropriate time via telephone (this function will be supported by direct mail reminders).
Report writing and various ad hoc administrative duties.
Qualifications
The Ideal Candidate You will ideally:
Excel at understanding, anticipating, and meeting customer needs in a premium automotive environment.
Display outstanding communication, interpersonal, and customer-handling skills.
Demonstrate strong problem-solving ability and the capacity to work well under pressure.
Have excellent organisational, planning, and time-management skills.
Maintain accuracy and attention to detail in a fast-paced environment.
Thrive as part of a collaborative team and work effectively with the Service Manager.
Possess strong PC skills and the ability to learn new systems quickly.
Be flexible in your approach to work.
Have experience with the Keyloop DMS.
Possess excellent telephone skills.
Equal Opportunity Statement
MSL Motor Group is committed to diversity and inclusivity.
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